Advice from Bangkok Bank on ATM fraud prevention.

    • Background:
      • A PEC member raised concerns about ATM theft after falling victim in 2011.
      • Bangkok Bank started offering SMS alert services for ATM transactions in 2009.
    • Protective Measures:
      • SMS alerts can notify users of ATM transactions, helping suspend accounts after unauthorized withdrawals.
      • Setting transaction limits via the bank’s website is another measure.
    • Communication Issues:
      • Some branch staff incorrectly informed foreign customers that SMS alert services were unavailable.
      • Improved English-language support at branches for foreign customers is recommended.
    • Club Advice:
      • Maintain two accounts:
        1. A primary account accessed only at branches for large sums.
        2. A smaller account linked to an ATM card to minimize potential losses from skimming.
    • Compensation: Victims of ATM skimming in Thailand may be eligible for bank compensation, as per a Phuket Gazette report.
    • Advice from Bangkok Bank 1,
    • Advice from Bangkok Bank 2
    • Article from the Phuket Gazette